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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up window will appear. It contains in-depth information about all the actions that you can perform on that particular page. Each context menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide selection of how-to videos clarifying how to use our web hosting Control Panel. They're made for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can swiftly become familiar with our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, take a glimpse at our extensive Frequently Asked Questions database, which includes questions asked by actual individuals and offers practical solutions. We periodically update our FAQ database with new questions & answers in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can get in touch with our fantastic team of technical support engineers available 24x7 and eager to help you with any issue. Each trouble ticket you submit will be responded to in less than 1 hour (the average support ticket response time is only 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 294179

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com